File a grievance
We take grievances seriously as a way to gather feedback, improve services and catch conflicts early.
How grievances work
Our Saviour's Housing takes grievances seriously as a way to gather feedback and improve services, as well as to detect brewing conflicts early in order to prevent further incidents.
Individuals wishing to file a grievance should complete a form and submit it to staff. Completed forms should be placed in the Shelter Manager's inbox and logged in the logbook.
- Forms go to the Shelter Manager's inbox and the logbook
- Every claim is investigated
- You can escalate if you are not satisfied with the response
Who reviews your grievance
Complete a form
Fill out the grievance form and hand it to staff.
The Shelter Manager investigates
They review the claim and determine whether action should be taken.
Escalate to the Housing Director
If you are not satisfied with the response, bring your concern to the Housing Director.
Escalate to the Executive Director
The Executive Director is the final step in our internal process.
The form and our written policy
Discrimination is handled separately
If your concern is about discrimination on the basis of race, color, national origin, sex, age or disability, there is a separate process with its own contacts, including the U.S. Department of Health and Human Services.
Read our nondiscrimination notice →We are here.
Shelter staff are on site 24 hours a day, every day of the year. Call the shelter directly at 612.872.4193.